FAQ

Welcome to our FAQ!
If after browsing it you do not find your answer, do not hesitate to send us a message on our "contact" page.

We ship from France, prices are in Euro €


Citrus stamp rally bellow!!
🍋 Use CITRUS5 for a -5% discount on +25€ orders & CITRUS10 for a -10% discount on +50€ orders! 

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⚠️ ABOUT USA ORDERS!! - Shipping from France to the USA is complicated at the moment. Rules are often changing, sometimes we're able to ship over there and sometimes we're not.
If at your time of purchase we are not able to mail your order, rest assured we'll keep your merch aside and we'll ship it as soon as we can!
If you'd like, you could also work with a proxy to get your package.
If you do have any questions please let us know~


✧ Do you ship internationally?
Yes, tariffs may be added depending on where you live. It is outside of our will, but we apologize about that.
Note - By default, shipping with tracking will appear first, but you can choose a cheaper option without tracking!
Fees, such as tax, might be charged upon reception of your order depending on your country's legislation.


✧ Can I get a refund if i change my mind?
Once you place an order, we will not be able to give you a refund, so please shop carefully.
There is only one exception for now and it is as follows:


✧ Can I cancel my pre-order?
If your order has not been shipped yet, we might be able to give you a full refund.
Contact us via email to inquire about it.


✧ When will the next shop update be?
We update the shop about every two weeks, so do not hesitate to check it out regularly~


✧ What are your socials?
hinikyuu's instagram
hinikyuu's tiktok
hinikyuu's twitter

Khaleth's instagram
Khaleth's Bluesky
Khaleth's tiktok

15 euro frerot